Returns & Exchanges

At Twinings, we want you to be completely satisfied with your tea experience. If your order arrives damaged or is incorrect, we offer a straightforward return process to ensure you can enjoy your favorite blends without worry.

1

Contact Support

Reach out to our customer service team within 30 days of receipt with your order number and details regarding the issue.

2

Verification

For quality control purposes, please provide a photograph of the damaged item or the incorrect product received in its original packaging.

3

Return Shipping

If a return is required, we will provide a prepaid shipping label for you to drop off the package at any authorized courier location.

4

Refund Processing

Once we receive and inspect your return, a refund will be issued to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing